privacy / refund policies
We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits europikmusic.com and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website (https://europikmusic.com) and our ticketing platform (Ticketspice by Webconnex LLC).
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested.
Information
Europik Music is a sole-trader business operated by Thibault Blanchard registered in London, UK.
What data do we collect?
Europik Music collects the following data:
| Data Collected | How We Collect the Data |
| First name, last name | Website contact form |
| Postal address, email address, and phone number | Website contact form, email communications, ticketing plateform used for event booking |
| Payment information | Website Stripe gateway, ticketing plateform used for event booking |
How do we collect your data?
We collect data and process data when you:
- Register online or place an order for any of our events, or services.
- Voluntarily subscribe to our mailing list
How will we use your data?
Europik Music collects your data so that we can:
- Process your order and manage your account.
- Email you with special offers on other products, services and events advertisement.
How do we store your data?
For any case in which we store your personal data, it will be kept for a maximum of 10 years from the last time communication is made or our services are engaged.
Marketing
We would like to send you information about events, products and services of ours.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please contact us at europik@europikmusic.com
What are your data protection rights?
Europik Music would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request us for copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email : europik@europikmusic.com
Event Terms and Conditions / Refund policy
In-person tickets are NOT refundable.
Your data (name, contact details) may be given to the NHS if requested.
Unless otherwise specified, our online live events are broadcast live only – no replay.
You may ask for a refund only if one or several concert(s) are cancelled or interrupted due to unforeseen circumstances and /or major technical issues for which we are responsible.
This refund cannot exceed the full price of your ticket.
If you have booked one of several tickets, and find you are unable to watch it on the day, we will not be able to refund your ticket.
Europik Music is not liable for any issue linked with your personal internet access, network bandwidth and/or your IT equipment.
Your request must be sent within the 24h hours following the start of the event.
Contact
europik@europikmusic.com
+44 (0) 790 323 0548
+33 (0)6 45 65 24 74