privacy / refund policies

We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits europikmusic.com and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website (https://europikmusic.com) and our ticketing platform (Ticketspice by Webconnex LLC).

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested.

Information

Europik Music is a sole-trader business operated by Thibault Blanchard registered in London, UK.

What data do we collect?

Europik Music collects the following data:

Data Collected How We Collect the Data
First name, last name Website contact form
Postal address, email address, and phone number Website contact form, email communications, ticketing plateform used for event booking
Payment information Website Stripe gateway, ticketing plateform used for event booking

How do we collect your data?

We collect data and process data when you:

  • Register online or place an order for any of our events, or services.
  • Voluntarily subscribe to our mailing list

How will we use your data?

Europik Music collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products, services and events advertisement.

How do we store your data?

For any case in which we store your personal data, it will be kept for a maximum of 10 years from the last time communication is made or our services are engaged.

Marketing

We would like to send you information about events, products and services of ours.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us at europik@europikmusic.com

What are your data protection rights?

Europik Music would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request us for copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email : europik@europikmusic.com

 

Cookies Policy

  • What is a cookie

A cookie is a small file that is sent by a website to your computer and that contains information about how you use the site, so that this information is available the next time your use the site.

  • What cookies do we use

Necessary Cookies : essential for the working of basic functionalities of the website.
First party cookies placed by our Content Management System WordPress and our plugin WP GDPR 
Third-party cookies placed by youtube.com)

Uneccesary Cookies : may not be particularly necessary for the website to function and is used specifically to collect user personal data to analyse the traffic of our website and optimise your experience.
Third-party cookies : Google Analytics.

List of cookies (28 January 2021)

  • YSC        .youtube.com   This cookies is set by Youtube and is used to track the views of embedded videos.
  • VISITOR_INFO1_LIVE     .youtube.com   This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
  • cookielawinfo-checkbox-necessary         europikmusic.com          This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category ‘Necessary’.    
  • cookielawinfo-checkbox-non-necessary europikmusic.com          This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category ‘Non-necessary’.          
  • _ga_S8408ZHY2W           .europikmusic.com       
  • _ga        .europikmusic.com         This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.        
  • test_cookie       .doubleclick.net               This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users’ browser supports cookies.
  • CONSENT            .youtube.com  
  • IDE         .doubleclick.net               Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile. 

  • How users can opt out or adjust settings

By visiting our website, you must accept the use of the necessary cookies. You may decline the use of unecessary cookies by clicking the cookie settings link on our Cookies Notice.

Privacy policies of other websites

The Europik Music website contains links to other websites. Our privacy policy applies only to:
– www.europikmusic.com
– our ticketing platform ticketspice.

If you click on a link to another website, you should read their privacy policy.

Changes to our privacy and refund policy

We keep its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 19 January 2021.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: europik@europikmusic.com

Call us: +33 6 45 65 24 74

 

Online Event Terms and Conditions / Refund policy

Unless otherwise specified, our online live events are broadcast live only – no replay.

You may ask for a refund only if one or several concert(s) are cancelled or interrupted due to unforeseen circumstances and /or major technical issues for which we are responsible.

This refund cannot exceed the full price of your ticket.

If you have booked one of several tickets, and find you are unable to watch it on the day, we will not be able to refund your ticket.

Europik Music is not liable for any issue linked with your personal internet access, network bandwidth and/or your IT equipment.

Your request must be sent within the 24h hours following the start of the event.

Contact

europik@europikmusic.com
+44 (0) 790 323 0548
+33 (0)6 45 65 24 74

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